A specialist, two-person home delivery company is celebrating success – less than two years after it started trading. Keen & Able set up in Long Eaton, Derbyshire, with nine people and three vans in October 2016, now, it employees over 90 and has a fleet of 30 vans.
Specialising in bedroom furniture delivery and installation, the company has so far transported over 250,000 beds / mattresses to homes across the UK and MD, Chris Knight, believes its continued success is down to an exceptional approach to customer service – a philosophy reflected in its 5* Trust Pilot score.
“Keen & Able is a delivery company with a difference,” explained Knight. “We pride ourselves on our two-person, white glove service and we regularly score an average 98+% customer service rating.”
Working in partnership with retailers and manufacturers, Keen & Able ensures that the customer experience is the absolute best it can be. Utilising real-time, cloud-based technological traceability, it guarantees a hassle-free service for retailers, manufacturers and customers alike.
Combined with the latest technology, the company offers exceptional customer service. Dedicated advisors are on hand based at head office and from the delivery vehicle on the day to deal with any customer queries and to communicate with them through every step of the ordering and delivery process. Out on the road, specialist highly trained two-person delivery teams work in modern, clean branded vehicles and uniforms and take the product to the customer’s selected room of choice.
“We have an all-round approach to providing excellent customer service,” added Knight. “So, not only do we keep our retail and manufacturing customers happy by delivering what we promise; we also keep their customers happy by delivering on time and going above and beyond what is expected.
“The customer is kept informed of their scheduled delivery time and upon arrival, our white-gloved installers will take the product to the desired room and assembled as required, taking any rubbish away with them.”
Keen & Able takes its green credentials very seriously. All packing materials and rubbish is taken away after delivery and recycled, so the customer has nothing to dispose of. It also offers recycling of the furniture it takes away – including mattresses and beds - ensuring 100% landfill avoidance.
In addition, it operates a modern, well maintained fleet and every route is planned to minimise the amount of time its vans are on the road.
Knight concluded added: “Keen & Able is a forward-thinking company with traditional values and strong ethical beliefs and that’s what sets up apart as a successful business. We use the latest technology for a streamlined approach to delivery times, we operate responsibly with high green aspirations and we also appreciate how important it is to retain time-honoured values, like exceptional customer service.”