Selling machinery and equipment should only be the first step in an important relationship between supplier and customer – Daltons Wadkin stands out at as a company which is dedicated to a smarter, more inclusive process.
Daltons Wadkin is one of the oldest-established woodworking machinery specialists in the UK. The company’s expanding team of regionally-based service engineers provides support to hundreds of machines at over 1000 sites across the UK and further afield.
The Nottinghamshire firm specialise in operating in highly regulated environments and delivering critical services to ensure its customers’ production is affected with minimal downtime.
So what are the options on offer? “We offer a range of core support services,” explains director Alex Dalton, “designed specifically for the woodworking industry to help our customers comply with the latest legislation, and help ensure employees work efficiently and safely. Additional support services provide customers with tailored ad hoc solutions to individual requirements.
“Our extensive engineering pedigree enables us to deliver these services quickly and effectively, using state-of-the-art management information systems with online reporting for current and historical detail on equipment.”
There are many options for service in the furniture, woodworking and joinery industries – so why choose a support package from Daltons Wadkin?
“Skilled engineers,” responds Alex, “each engineer undergoes routine training and testing on all aspects of woodworking equipment from mechanical and electrical systems, to the latest health and safety legislation.
“This continued programme of skill development ensures all engineers consistently perform to the highest level.
“We also are geographically well represented. Our expanding team of electrical and mechanical engineers are regionally based across the UK to provide support as quickly as possible.
“And continuity is key – we allocate an individual engineer to each customer account who will carry out planned maintenance visits and where possible attend to breakdown calls.”
Daltons Wadkin carries out a detailed safety and health check on the equipment checking everything from machine performance and tooling to guarding and safe operating procedures.
“Also, our Planned Preventative Maintenance – which is a schedule of planned maintenance operations aimed at the prevention of breakdowns and failures – helps prevent operator injury or the failure of equipment before it actually occurs.”
Of course, sometimes all customers need is advice. Daltons Wadkin’s support services help desk is freely available to all service customers.
Daltons Wadkin core services:
- Planned Preventative Maintenance (PPM)
- Reactive breakdown assistance
- Local Exhaust Ventilation (LEV) Testing
- Certified operator training
- Modifications and upgrades
- Spare part and tooling supply
There are additional support services available from Daltons Wadkin. “While we take care of the essentials, our extensive engineering facilities enable us to provide a range of additional services for our customers to take advantage of,” says Alex.
“For instance, the total rebuilding of existing equipment to original new standard and specification featuring modifications and upgrades to incorporate provision of improved technical or tooling features.”
Transport and factory relocation is an option too: “We have specialist in-house transport facilities to keep machinery safe – from single machines to complete workshops – carried out by expert personnel combining engineering and transport departments,” concludes Alex.