John Sankey has announced the launch of a lifetime guarantee, endorsed by FIRA International, on all its wood frames and springs.
Phil Reynolds, chief operating officer for FIRA International, said: “John Sankey is showing its confidence in the craftsmanship of its seating range by deciding to give customers a lifetime guarantee on wood frames and springs. If a problem does occur, a highly skilled and experienced FIRA service technician will validate the claim, carry out a repair or authorise a replacement accordingly. We are endorsing this guarantee as we are also confident in the product and the skills of our Technicians and the repairs they carry out in their after-sales care and repair service role. ”
Jane Levick, marketing and brand manager for John Sankey, said: “We’re extremely proud to be the first manufacturer to introduce a unique lifetime guarantee on all of our wood frames and springs that is endorsed by FIRA. Honouring the beauty of British craftsmanship, our custom-made furniture is expertly crafted by hand using the finest manufacturing practices to ensure each piece meets stringent standards and will last for decades. From our well-engineered frames to our sumptuous fillings that are skilfully teased and stitched into place, we are fully devoted to creating enduring pieces that promise unrivalled comfort; the lifetime guarantee demonstrates our confidence in this.”
John Sankey is a full member of The Furniture Ombudsman, so if a customer is unhappy with the service they have the reassurance they are able to use the services of an independent third-party to help resolve any issues.
FIRA has unparalleled industry knowledge, raising performance throughout the furniture supply chain by offering research, information, testing, consultancy, customer service and after sales service to the furniture and DIY markets.
John Sankey’s showroom is located in Long Eaton where the range can be seen by appointment.