PWS is delighted that Second Nature retailer, Roma Interiors of Ashford, has scooped the prestigious KBB Customer Service of the year Award. The KBSA-sponsored award is a true reflection of high standards of customer service, as it is based on the findings of KBB Review magazine’s monthly mystery shopper visits. Out of the dozens of showrooms visited, the mystery shopper selects a shortlist of favourites and an overall winner for the Kitchen Customer Service of the Year Award.
Comments Andrew Langford, PWS’ marketing manager: “This award is one of the most sought-after accolades as it is a genuine testament of excellence in customer service. Roma Interiors have beaten stiff competition throughout the year and we are thrilled that the mystery shopper clearly had the best experience at their showroom. What’s more, it sends out a very strong message about the service from our customers, as the 2013 award winner, Rugby Fitted Kitchens, is also a Second Nature retailer.”
Chris Hallam, director at Roma Interiors, says: “It was a privilege to collect the Customer Service Award on behalf of everyone at Roma. Our team is exceptional across all areas of the business and it’s fabulous to see their dedication and hard work rewarded in this way. To be judged the best from the multiple mystery shops last year is a great achievement and is truly a recognition of the effort put in by the team.”
Roma has partnered PWS as a Second Nature retailer for six years, and with nine displays in its showroom, is committed to the Second Nature programme.