Following changes to the UK Government’s guidelines on COVID-19, Weinig UK announced the final phase of its re-opening, which took place on Monday 8th June.
Over the past eight weeks, Weinig UK has continued to support its UK customers during the pandemic with a free remote assistance service, a technical hotline and online support services. Now, with the further easing of lockdown confirmed, Weinig UK has modified its business framework and adopted new working practises to ensure the health and safety of its staff, customers and suppliers whilst remaining committed to its customers and responsive to their needs.
On-site servicing and breakdowns
You can now book an engineer to service your machine by contacting Weinig’s servicing department. Weinig UK’s nationwide team is operating in-line with a strict COVID-19 policy and adhering to Government guidelines at all times.
To ensure the ongoing health and safety of its staff, customers and suppliers, each visit will be assessed individually and customers will be asked to fill out a form prior to the engineer’s arrival.
Alternatively, engineers can be contacted remotely about technical or maintenance issues, reducing the need for a site visit.
Demos and showroom visits
Machinery demonstrations are now available for new and existing customers. Appointments must be made prior to arrival and a designated time slot will be allocated to ensure the safety of the party.
PPE will also be provided and machinery will be cleaned before and after each demonstration takes place. Alternatively, you can see the latest virtual machinery demonstrations on Weinig UK’s website and social media channels.
Spare parts service
Weinig UK stocks a wide range of spare parts in its UK head quarters and, during the last eight weeks, the tooling department has continued to receive regular shipments from its suppliers and offered quick turnaround times on all orders. Customers can continue to purchase spare parts and accessories by calling Weinig’s dedicated spare parts team.
Malcolm Cuthbertson, MD of Michael Weinig (UK) Ltd adds: “The health and wellbeing of our staff, customers and suppliers is of utmost importance. Weinig UK’s COVID-19 in-house policy has been put in place to ensure we remain safe and well during this time, whilst continuing to offer ongoing support and a much-needed service to our customers.
“We thank everyone for adhering to these measures and for demonstrating extra care and consideration at this time and we look forward to welcoming our customers back to work once more.”