During the fight to combat the spread of COVID-19, everyone is having to change the way they live, with many people now working from home for the very first time. For software specialist, CAD+T Consulting GmbH, this sharp rise in the number of people working remotely has see the developer create a global customer support package designed to make the transition into home working as seamless as possible.
“The number of people regularly working from home in the UK has risen to almost five million in the last decade, which in turn, has seen us develop a range of software solutions that work just as effectively in an office as they do when being used remotely,” beings Martina Schwarz, International sales and marketing manager for CAD+T Consulting GmbH. “We never expected to be using this technology in these circumstances but, with more people working from home than ever before, we are busily supporting our clients turn their homes into their offices.”
In order to help its customers adapt to their new business practices, CAD+T is supplying its clients with free home licenses so they can be fully operational quickly. To combat any technical issues that may arise, CAD+T are also offering ongoing telephone support and multiple online support options. This includes access to CAD+T’s common digital communication platform.
The ticket system is available 24/7, 365 days a year and allows both customers and employees to work quickly to resolve problems and answer questions.
Martina explains: “By clarifying your request in advance via our online ticketing system, our support team can offer clear, comprehensible and transparent advice as quickly as we can. You can also view the status of your support requests in our online portal. For more general enquires, you can send emails directly to us at firstname.lastname@example.org.”
Martina adds: “We are a resilient industry and, even though we find ourselves in exceptional circumstances, we’re already seeing companies using this downtime to prepare themselves for the future.
“We are being asked for online presentations from prospective customers daily and demand for our online training classes has massively increased. Nobody could have predicted this situation but it’s clear that the industry is doing the best it can to come out of this situation stronger and better than ever.”