VWM is a woodworking machinery service and supply company with over 40 years of experience specialing in the supply and service of new CNC routers.
The company delivers numerous benefits for its customers holding spare parts in stock for all its agencies and the valuable resource that comes with having time-served engineers with over 20 years experience in the industry.
Many of VWM’s long-established agency relationships go back 20 years or more, thus the wealth of experience and VWM enjoys with them is second to none. Take Technos for instance, its impressive range of CNC machines has been developed with expertise from VWM – sales director, Jason Varey describes the relationship more as partnership than a simple agency arrangement.
“We have a broad knowledge of CNC applications have worked with numerous composite industries building specialised machines for vehicle manufacture, aerospace components and many machines for the plastics and acrylic production – current projects include steel-based products and cement board manufacture.”
Regarding training and on-going servicing, VWM’s engineers will leave a mobile contact number for the customer to call day or night (weekends as well) as the company believes this to be one of the key tenets of quality service back up. “As far as we’re concerned, our customer relationship goes far beyond the norm,” says Jason.
2020 has been challenging for many in the furniture and joinery industry – but VWM’s journey through the pandemic has been positive. “The Covid19 situation was obviously a surprise for everyone last spring – but we feel we adapted quickly, we spoke with our customers and worked closely with them and our agencies, and our business grew by 20% during that time.”
Looking ahead, Jason believes challenges lay ahead. “We think the main difficulties will be with manufacturers struggling with the parts supply chain, fortunately we made the decision to invest in additional stock and pre-ordered machines and parts so we do hold a good stock overall.
“Moving forwards, indications are that the market will slow in the short term but remain optimistic for the coming year,” says Jason.
In other news, Jason mentions a new, fully-automated CNC arriving in May. “This looks like a fabulous machine with auto-load and off-load – and truly record-breaking price,” says Jason, “so this will be something to talk about in more detail later on. In addition, we are expanding our showroom space again and this should be up, and running by August – there’s always plenty going on at VWM.
“Given the challenges of the pandemic, we can’t really complain about the past year as it’s been one of our best-performing periods in our history. We’re celebrating 40 years in 2021 and to coincide with this we have a new website and company video going live in April,” concludes Jason.