“We have been keeping Britain bonded since 1979, but this year, our 41st year of trading, has been the most challenging of all those years,” says Ian Kenyon, MD of Lancashire-based Kenyon Group. “As businesses return from lockdown and put in place safe working practices to help protect against Covid-19, we are open and fully stocked, ready to keep your production gluing!”
Times have changed, and businesses have had to adapt to new working practices. However, says Ian, one point that has been a constant is that furniture and joinery businesses need a reliable, competent and competitive adhesive supplier, which offers advice and expert technical service as standard. This is where Kenyon Group steps in.
“We are more than just an adhesive supplier,” says Ian. “We are here to support and help you. What makes Kenyon Group stand out from the crowd? That’s simple – UK stockholding across three warehouses, so no lead times and the goods delivered when they are needed, and also it’s the time and effort we put in to ensure we help customers achieve the best solution.
“We are amazed at how many companies believe they are getting a good service from their incumbent adhesive supplier, yet the supplier dictates delivery – seven days, 14 days and even 35 days! This makes the customer’s planning and inventory control difficult, to say the least. There’s nothing worse than a failed delivery – it stops production and costs money. Here at Kenyon Group, our customers tell us when they want delivery, and we will deliver.
“Delivery is important, very important, but you have to back it up with a quality adhesive product, offer technical support and advice, and solve adhesive problems. There’s little point in receiving the delivery on time if the adhesive doesn’t do what you require it to do!
“We tick all the boxes, and, don’t forget, we are very competitive on price. In the current economical market, we are seeing more and more that the delivered price doesn’t appear to be the dominant deal-breaker. The importance has switched to the ability to deliver the right product at the right time. On-time delivery normally now outweighs a few pence a kilo saving – it’s a proven fact, just ask any customer whose production line has been halted,” says Ian.
“Customer service is a priority – when we solve a problem and a solution has been offered, the majority of the time customers remember the time and effort we put in to find the answer. Let the customer down, and they will not forget!
“We are proud Premium Partners with Henkel, who are recognised globally for their market-leading technologies and brands. It is through this partnership that we have maintained a consistent and secure supply of woodworking adhesives across all technologies, which has allowed our stock levels to be maintained, thereby providing confidence to customers and their production lines.
“This has been especially important to companies who have continued producing through the lockdown period, and to the companies now returning to work and resuming production.”
The Kenyon Group has a wide range of adhesives to keep its customers gluing – many designed to meet the ever-changing and challenging materials used in today’s woodworking and furniture industry, such as: edgebanding EVA; edgebanding micro emissions; edgebanding polyolefin; edgebanding PUR; flat lamination PUR; flat lamination PVAc; Holz-her cartridges PUR/EVA/cleaners; membrane press adhesive; and PVA adhesives D2, D3, D4, dowling.
In conclusion, Ian says: “Customers understand the quality and proven performance delivered by Henkel adhesives, and they will tell you, peace of mind is worth every penny – and, even in some circumstances, paying a few more pence.”
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