Makita UK has opened a third regional Factory Service Centre (FSC) in the busy London borough of Hounslow. This new FSC joins Makita’s HQ facility in Milton Keynes, which serves the whole of the country, as well as Glasgow, which supports the rapidly expanding market penetration of the brand in Scotland and northern England.
The London FSC will primarily service the essential London and South East region. In order to offer the best service levels in the industry Makita is committed to offering improved national coverage for the benefit of end user customers, as well as the network of Makita distributors, by building these dedicated FSC’s.
While these facilities satisfy a vital role in providing technical repairs and maintenance services for all mains and cordless construction machines, and the rapidly expanding range of grounds care tools, including two-stroke and four-stroke petrol engine products, training remains the cornerstone of Makita’s marketing success.
It ensures that both authorised distributors and operators are fully conversant with the power tools they own, or may purchase in the future; how to obtain the best and safest performance from these machines, and how to maintain them for efficiency and productivity.
The first FSC to be opened is based at South Street, Glasgow, which offers Makita product training across the complete range of products; product servicing courses, as well as accredited courses such as the successful and certificated City & Guilds Correct & Safe Use of Handheld Power Tools. A user or instructor certificate is issued upon successful completion. Courses are available to meet individual needs and bespoke power tool training can be designed to meet specific requirements.
At each location the theory elements of courses are held in a lecture theatre, followed by essential hands-on practical work which is carried out in specially adapted and fully equipped training demonstration rooms.
Courses are of one or two day duration or tailored to specific needs. The CITB certificated course, which can include a combination of in-house and on-site training, relates to abrasive wheel training, and both instructor or user courses are available. Gas nailer user training, chainsaw cross cutting and service courses are also available.
Tony Coleman, technical manager, Makita UK, says: “We are already receiving a very warm welcome from all sectors of the power tool industry in this heavily populated area of west London. If demand becomes similar to that we’ve established in Glasgow and Milton Keynes we will be looking for additional training personnel. Both employers and operators will benefit from this convenient location offering improved local services to all customers.”
Makita has great experience in supporting worthwhile challenges as WorldSkills UK, APL Apprenticeships and Hire Association Europe Apprenticeship schemes to help support customers of the future with product and training support. Employees and employers can benefit from Makita’s outstanding training courses, which compliment high quality power tools used by professional trades’ people, raising ambitions and abilities for many.
The Makita range is supported with an equally comprehensive range of over 4,500 accessories and consumables products.